Privacy Policy

Opening Doors Northwest Florida, LLC “Opening Doors” ("us", "we", or "our") operates https://odnwfl.org/ (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email address, and/or phone number ("Personal Information").

All information that we gather from this website, including your e-mail address/phone number will not be given to any outside party.

We don’t send unsolicited e-mails. You’ll only receive a message from us if you are or have been a client, a partner agency, volunteer, donor or have requested (“opted-in” to receive) e-mail communications.

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we use third party services such as Google Analytics that collect, monitor and analyze information about the use of this site. Google Analytics collects information such as how often users visit the site, what pages they visit, when they visit and what other sites they visited prior to visiting our Site. We use the information we get from Google Analytics to improve the site. Google Analytics collects only the IP address assigned to you on the date you visit the site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information.

Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to this Site is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser.

Communications

Web site users are given the opportunity to “opt-in” to various e-mail and SMS messaging programs, such as service updates, community news, information, and connection with case management staff. Users of our web site are not automatically “opted-in” to e-mail or SMS messaging programs.

All businesses/clients/donors/volunteers currently enrolled in an e-mail or SMS program may choose to “opt-out” of receiving the communications at any time by following the procedures listed at the bottom of the email message, or by contacting us.

If opting into receive SMS messages from Opening Doors Northwest Florida, clients agree to receive client care messages and account notification messages. Message frequency may vary; on average, 1-2 messages per month. Message and data rates may apply. Clients may opt out of SMS messages at any time by replying STOP to any message.

No SMS opt-in will be shared with third parties or used for marketing purposes.

Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Links

This web site contains links to other sites. Please be aware that Opening Doors is not responsible for the content or privacy practices practices of such other sites. We encourage users to be aware when they leave our site and read the privacy statements of any other site that collects personally identifiable information.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Access to client data is restricted to authorized personnel only, limited based on job responsibilities, case need, and only by staff that has passed a level 2 background screening.

Procedures are in place to protect client data from unauthorized sharing. Data-handling safeguards are maintained to support secure use, storage, and access of client information for agencies that provide homeless services, and is not shared outside that service necessity.

Changes To This Privacy Policy

This Privacy Policy is effective as of June 2018 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy or our handling of your information, please call us at 850-439-3009.

SMS Terms & Conditions and SMS Privacy Policy

Opening Doors Northwest Florida respects your privacy. By opting into receiving SMS messages about your application, you agree to the following terms regarding how we handle your phone number and SMS messaging consent:

By opting in to receive SMS messages from Opening Doors Northwest Florida, you agree to receive case management messages, and application notification messages.

Data Collection: We will collect your mobile phone number and SMS message consent when you apply. The information will be collected within the Connect Form application for homeless services.

Data Usage: We use your SMS messaging consent solely for following up with you regarding your application and case management with notification and conversational messages.

Data Security: We protect your data with secure storage measures to prevent unauthorized access.

Data Retention: We retain your SMS consent. You may request deletion at any time.

Message and Data Rates May Apply: Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

Message Frequency: Message frequency varies, with an average of 1 to 2 messages per month.

Opt-In Instructions for SMS communication regarding your application:

How to Find and Complete the Online Consent Form

To access and complete the SMS consent form, please follow the steps below:

Navigate to the Opening Doors website at: https://www.odnwfl.org/
Click on the “Fill Out Connect Form” button. This will open the online form.
On the second page of the form, you will be asked to enter your contact information, including your mobile phone number, if you have one.
Bellow it, you will see the SMS Text Messaging consent section, where you are asked whether you agree to receive text messages related to your application.
Please review the consent message carefully and select either Yes or No to indicate your preference.
Once your selection is made, continue and submit the form to complete the process.

Only applicants who explicitly select Yes, I agree are opted in to receive SMS text messages related to their application.

Opt-Out Instructions: You may opt out of receiving SMS messages at any time by replying STOP to any message. We will remove your number from our list within 24 hours.

HELP Instructions: If you need assistance with this at any time, please text HELP to 850-439-3009.

Sharing Clause: Opening Doors Northwest Florida does not sell, rent, lease, or share personal information, including mobile phone numbers or SMS opt‑in data, with third parties other than for serving your application. All applicants’ information is used by Opening Doors Northwest Florida and partner agencies to assist you with your application for requested services.